Delivery information
Which countries do you ship to?
LAST CHRISTMAS DELIVERY DATES
| Delivery Option | Last Order - Christmas | No Deliveries | Normal Deliveries Resume | |
|---|---|---|---|---|
| Germany Standard | Wednesday 15th December 2021 | Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 | Tuesday 4th January 2022 | |
| Germany Next Day | Tuesday 21st December 2021 | Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 | Tuesday 4th January 2022 | |
| Sweden Standard | Friday 10th December 2021 | Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 | Tuesday 4th January 2022 | |
| Sweden Next Day | Tuesday 21st December 2021 | Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 | Tuesday 4th January 2022 | |
| Denmark Standard | Friday 10th December 2021 | Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 | Tuesday 4th January 2022 | |
| Denmark Next Day | Tuesday 21st December 2021 | Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 | Tuesday 4th January 2022 | |
| Finland Standard | Friday 10th December 2021 | Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 | Tuesday 4th January 2022 | |
| Norway Standard | Friday 10th December 2021 | Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 | Tuesday 4th January 2022 | |
| Netherlands Standard | Thursday 13th December 2021 | Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 | Tuesday 4th January 2022 | |
| Netherlands Next Day | Tuesday 21st December 2021 | Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 | Tuesday 4th January 2022 | |
| Belgium Standard | Thursday 16th December 2021 | Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 | Tuesday 4th January 2022 | |
| Belgium Next Day | Tuesday 21st December 2021 | Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 | Tuesday 4th January 2022 | |
| Spain Standard | Thursday 13th December 2021 | Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 | Tuesday 4th January 2022 | |
| Spain Next Day | Tuesday 21st December 2021 | Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 | Tuesday 4th January 2022 | |
| Italy Standard | Thursday 13th December 2021 | Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 | Tuesday 4th January 2022 | |
| Italy Next Day | Tuesday 21st December 2021 | Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 | Tuesday 4th January 2022 | |
HOW LONG DOES DELIVERY TAKE?
| EU Standard Delivery | Delivery Time | Delivery Cost GBP |
| All EU Countires | 5-10 working days (Excludes weekends). | £6.99 |
| EU Express Delivery | Delivery Time | Delivery Cost GBP | Delivery Cost EUR |
| Belgium | Order by 3pm CET Monday to Thursday to receive your order within 2 working days Orders placed before 3pm CET Friday will be delivered on the following Monday and any orders after 3pm CET will be delivered Tuesday. (Post code and public holiday restrictions apply). | £15.99 | €15.99 |
| Norway | £17.99 | €19.99 | |
| Germany | £14.99 | €16.99 | |
| Netherlands | £18.99 | €20.99 | |
| Sweden | £18.99 | €20.99 | |
| Spain | £22.99 | €25.99 | |
| Denmark | £22.99 | €30.99 | |
| Switzerland | Orders to Switzerland will take up to 2 working days if placed before 3pm CET Monday to Thursday. Any orders placed after this time will take up to 3 working days (Post code and public holiday restrictions apply). |
CONTACT FREE DELIVERY
Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free delivery, for more information please click here. Stay safe!
WHERE IS MY ORDER?
Please note: tracking is only available once the order has been despatched
Please enter your order number:
Order number:
**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.
ORDERING FOR CUSTOMERS
‘EU deliveries – All orders to EU addresses will be delivered with all duties and taxes paid by us.
Non-EU deliveries - Depending on the value of your order, your Sukirose parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of Sukirose's hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.’
EUROPE DELIVERY OPTIONS
| EU Standard Delivery | Delivery Time | Delivery Cost GBP |
| All EU Countires | 5-10 working days (Excludes weekends). Postcode Restrictions Apply* | £6.99 |
| EU Express Delivery | Delivery Time | Delivery Cost GBP |
| Belgium | Order will take up to 2 working days if placed before 3pm CET Monday to Thursday. (Post code and public holiday restrictions apply). | £15.99 |
| Norway | £17.99 | |
| Germany | £14.99 | |
| Netherlands | £18.99 | |
| Sweden | £18.99 | |
| Spain | £22.99 | |
| Denmark | £22.99 | |
| Switzerland | Orders to Switzerland will take up to 2 working days if placed before 3pm CET Monday to Thursday. Any orders placed after this time will take up to 3 working days (Post code and public holiday restrictions apply). | £28.99 |
WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?
If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large.
Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.
If you have only been sent one dispatch email and haven’t received all of your items please contact us within 14 days.
CHOOSE A DELIVERY DATE - HOW DOES IT WORK?
Select your preferred day and DPD will text you to organise a 1hr delivery slot between 11am-5pm in the UK
| Latest Exected Delivery Date | |
|---|---|
| Order Date (if ordered before midnight) | Earliest Expected Delivery Date (if ordered before midnight) |
| Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Saturday |
| Friday | Sunday |
| Saturday | Monday |
| Sunday | Tuesday |
Unfortunately, nominated day delivery is not currently available to Northern Ireland, the Channel Islands and Isle of Man. Please check our postcode exclusions before ordering.
CLICK & COLLECT
Click & Collect – Up to 3 working days. You must have a UK billing address and provide photo ID at selected location. - £3.99
- Up to 2-3 Day lead-time
- You will need to have a UK billing address
- Choose the Click and Collect option at checkout and select your location.
- You must have a valid ID at collection
- £3.99
DISPUTED DELIVERY
Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.
If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.
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